Return Policy

At Eagle Express, we strive to ensure your satisfaction with every purchase. If for any reason you need to return an item, our return policy below outlines the steps and conditions to help make the process smooth and transparent.

Return Eligibility

• Timeframe: Returns are accepted within 14 days from the date you receive your item.
• Condition: Items must be unused, in their original packaging, and in the same condition as received. All tags, labels, and accessories must be included.

How to Return an Item

1. Initiate a Return
   Email us at [customer.service@eagleexpress.com] with:
   Your order number
   • Item(s) you wish to return
   • Reason for the return
     
     
2. Return Instructions
   We will reply with detailed return instructions, including the return address and any required documentation.

Return Shipping Costs

• Customer Responsibility: You are responsible for return shipping costs for standard returns (e.g., change of mind, wrong size).
• Exceptions: If the item is defective, damaged, or if we sent the wrong item, Eagle Express will cover the full cost of return shipping.

Refunds

• Processing Time: After receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund.
• Approved Refunds: Issued to your original payment method within 5–7 business days after approval.
• Partial Refunds or Rejection:
  • Items not returned in original condition or missing parts may be eligible only for a partial refund.
  • Returns received after the 14-day window may not be accepted.

Exchanges

• No Direct Exchanges: We do not offer direct exchanges at this time. To exchange an item, please return the original product for a refund and place a new order.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect:
1. Contact us immediately at [customer.service@eagleexpress.com].
2. Include your order number, photos of the issue, and a brief description.
3. We will arrange a replacement or issue a full refund, based on your preference and stock availability.

Contact Us

For any questions or return assistance, feel free to contact us:

• Email: customercare@eagleexpress.co
• Phone: +971 4 235 2333
• Address: 2nd Floor, Block 3, Bin Shabib Mall, Al Qusais, Dubai, United Arab Emirates