Privacy Policy

At Eagle Express, your privacy is important to us. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you visit our website or interact with our services.

Information We Collect

We may collect the following types of personal data:

1. Identity & Contact Information:
   • Name, email address, phone number
   • Billing and shipping addresses
2. Payment Information:
   • Credit/debit card details and payment transaction records
   • All payment data is handled securely by trusted third-party payment processors
3. Order & Account Information:
   • Purchase history, saved items, and account credentials (if applicable)
4. Technical Data:
   • IP address, browser type, operating system, and cookies
   • Device and usage information for site functionality and analytics
5. Communication Data:
   • Emails, messages, feedback, and support requests

How We Use Your Information

• Process and deliver your orders
• Provide customer service and respond to inquiries
• Send updates, offers, and newsletters (if you opt in)
• Improve our website, services, and user experience
• Detect and prevent fraud or security breaches

Sharing Your Information

We only share your personal data with trusted third parties when necessary to provide our services:

• Payment Processors: For secure payment handling
• Shipping Carriers: To fulfill and deliver your orders
• Third-Party Service Providers: For marketing, analytics, or technical support
• Legal Compliance: If required by law, court order, or governmental request

We do not sell your personal information.

Cookies & Tracking Technologies

• Maintain your session and login status
• Save your cart and browsing preferences
• Analyze traffic and improve site performance
• Offer a personalized shopping experience

You can control cookies through your browser settings.

Your Rights

Depending on your jurisdiction, you may have the right to:

• Access your personal data
• Correct or delete your information
• Restrict or object to data processing
• Withdraw consent for marketing or data collection
• To exercise your rights, contact us at: info@eagleexpress.co

Data Security

We implement appropriate technical and organizational measures to protect your data from unauthorized access, misuse, or loss.

Data Retention

We retain personal data only as long as necessary to:

• Fulfill our services
• Comply with legal or regulatory obligations
• Resolve disputes or enforce agreements
• You may request deletion of your personal data at any time.

Children’s Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal data from minors.

International Transfers

If you access Eagle Express from outside the UAE, you understand your data may be stored or processed in the UAE or other jurisdictions, depending on our service providers.

Changes to This Policy

We may update this Privacy Policy periodically. The most recent version will always be posted on our website with the updated effective date.

Contact Us

For questions, feedback, or data-related concerns, please contact:

• Email: info@eagleexpress.co
• Address: 2nd Floor, Block 3, Bin Shabib Mall, Al Qusais, Dubai, United Arab Emirates